Troubleshooting Prime Video Error Messages

HIERARCHY_ERROR

This error occurs when there is a problem with the Prime Video app's hierarchy. To resolve it, try the following:

• Restart the Prime Video app by closing it and waiting for approximately 30 seconds before reopening it.
• If you are using a mobile device, try restarting the device itself.

Purchase Not Accessible

If you are having issues watching a purchased video, please check the following:

• Make sure you are using the correct Prime Video account.
• Check that the video is still available for purchase.
• If you are using a mobile device, try connecting to a different Wi-Fi network or cellular connection.

LWC Component Error

This error indicates a problem with a component in the Prime Video app. To resolve it, try the following:

• Close and re-open the Prime Video app.
• Clear the app's cache and data.

General Error

If you are encountering a general error message, please try the following:

• Refresh the web page or close and re-open the Prime Video app.
• Clear your browser's cache and cookies.
• Check if there is a software update available for your device.

Additional Troubleshooting Tips

• Make sure your device is connected to the internet.
• Check the Prime Video website or social media accounts for any reported outages.
• Contact Amazon Customer Service for further assistance.